The Statement Surgeon is a purpose-built software program that enables users to conduct a complete review of their loan statements to check if the lender’s interest calculations are correct. The program is easy to use and has a voice tutorial.

By using the Statement Surgeon users can quickly check to see if they have been overcharged interest by the banks and, if that is the case, can potentially reclaim these over-charges.

How does the Statement Surgeon software help you find out if the bank has made mistakes with your loan?

The Statement Surgeon software program makes it easy to detect bank errors. It’s “user friendly” and has screen prompts that guide you through the auditing process. It even comes with Help Tips designed to get you started with your audit straight away, a complete Help Manual that explains every button on every screen in precise detail, as well as, an on-line Tutorial that walks you through the entire process of completing your audit and sending a letter to the bank to request a refund.

All you need to do is follow the instructions and enter data from your bank statements. Then let the program do the rest. If you find a discrepancy between the interest calculations generated by the program and those shown on your bank statements... then you’ve just found a potential error.

The software even has a compound calculator that you can add to your program allowing you to calculate the compound interest the bank owes you today, as a result of mistakes they have made in the past. That’s right, even if the mistakes occurred 5, 10 or 15 years ago, the program shows you how much interest to charge on the money the bank has owed you since the error first occurred. After all, the banks charge you interest whenever they can, so why shouldn’t you be able to do the same to them?

Do the banks really pay back money if you find mistakes?

The short answer to this question is...yes they often do!

“The National Australia Bank’s Irish subsidiary will reimburse $302,000...following the findings of two investigations into overcharging on accounts”
Australian Financial Review, 6/8/1998

“It’s head of corporate relations (for National Australia Bank), Mr Haydn Park, said...mistakes that were picked up by customers or their advisers were rectified...When someone comes to us and says ‘You’ve done something wrong, then we don’t quibble, we do something about it.”
Australian Financial Review 19/08/1996

Once the Statement Surgeon finds mistakes you can have it generate a letter addressed to the offending bank. Simply add this letter with the reports generated by the program to make a claim to the bank and start the process of reclaiming money that could rightfully be yours. .

The program will even generate a second letter for you to escalate your complaint to the Banking Ombudsman, should you not get a satisfactory reply to your first letter.

Download the brochure here